10 Sections
40 Lessons
Lifetime
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Module 1 — Foundations: AI in Business & Customer Service
5
1.1
What AI Is
1.2
Where AI Fits in a Customer Service Workflow
1.3
AI Basics Cheat Sheet
1.4
AI Categories & Customer Service Use Map
1.5
Quiz
4 Questions
Module 2 — Image Classification for Support & Operations
5
2.1
Image Classification Basics
2.2
Practical Examples
2.3
Designing Image Categories That Work
2.4
Classification Flow
2.5
Quiz
5 Questions
Module 3 — Object Identification (Detection) for Real-World Use
5
3.1
Object Detection Basics
3.2
Business Use Cases
3.3
How to Plan an Object Detection Project
3.4
Bounding Boxes → Decisions
3.5
Quiz
5 Questions
Module 4 — Transcription: Speech-to-Text for Customer Calls
5
4.1
Speech Recognition
4.2
Tools + Workflow for Call Notes
4.3
Transcription Quality Checklist
4.4
Audio-to-Text Workflow
4.5
Quiz
6 Questions
Module 5 — Text-to-Speech (TTS) for Better Customer Experiences
5
5.1
TTS Basics
5.2
TTS Use Cases
5.3
Writing Scripts That Sound Good in Voice
5.4
TTS Use-Case Library
5.5
Quiz
4 Questions
Module 6 — Speech-to-Speech
5
6.1
Speech-to-Speech Translation Basics
6.2
Business Applications
6.3
Operating Rules for Voice Translation
6.4
Voice Translation Flow
6.5
Quiz
5 Questions
Module 7 — Multilingual Support at Scale
5
7.1
Building a Multilingual Support Strategy
7.2
Handling Cultural Nuance + Quality
7.3
Multilingual Knowledge Base Playbook
7.4
Language Support Framework
7.5
Quiz
5 Questions
Module 8 — Personalized Responses with ChatGPT
5
8.1
Personalization Inputs
8.2
Personalization Logic
8.3
Prompt Template for Tailored Replies
8.4
Personalization Workflow
8.5
Quiz
3 Questions
Module 9 — Communication Automation (Email, Complaints, Sentiment)
4
9.1
Automating Email Replies
9.2
Complaints Handling + Sentiment Detection
9.3
Complaint Response Framework
9.4
Automation Flow
Module 10 — Reviews, FAQs, and Self-Serve Automation
4
10.1
Turning Reviews into Insights
10.2
FAQ Automation
10.3
FAQ Article Template
10.4
Reviews → FAQs → Automation System
AI for Business & Customer Service
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